Installation help
Get help with downloading, opening, or following the first-run path.
Support Center
Contact support by email or use the form below for installation help, launcher issues, LAN Hub troubleshooting, security questions, payment questions, feature requests, and bug reports.
Do not send passwords, private keys, server credentials, or plaintext chat screenshots. We try to review support requests when available.
macOS Launcher issue
Share launcher startup, environment check, or app opening problems.
LAN / Hub connection issue
Narrow down Hub startup, discovery, firewall, and device connection issues.
Payment / billing question
Ask about paid deployment options or prepared payment links.
Support form
The form validates requests through a Pages Function. If email sending is not configured, it will show a mailto fallback instead of pretending the request was sent.
Copy diagnostic template
Operating system:
App version / Current release:
Install method:
What happened:
Steps to reproduce:
Screenshot or logs:
Hub status:
Network environment:
Do not include passwords, private keys, server credentials, or plaintext chat screenshots.Contact support
We try to review support requests when available.
Security contact
For security issues, email the security contact instead of posting details publicly.
FAQ search
What should I include in a bug report?
Include your operating system, install method, what happened, steps to reproduce, Hub status, and logs if available.
Can I use manual setup instead of the macOS launcher?
Yes. The manual Bash/Python path remains available for advanced users and custom deployments.
Why can other devices not find the Hub?
Check that devices are on the same LAN and that firewall rules allow the Hub TCP port and UDP discovery port.
Can I support the project with Alipay today?
Alipay support is only shown when a real merchant configuration is enabled. Until then, use the contact support path.